{"id":15627,"date":"2024-05-10T10:25:49","date_gmt":"2024-05-10T08:25:49","guid":{"rendered":"http:\/\/www.apialicante.com\/complaint-channel\/"},"modified":"2025-12-10T12:05:23","modified_gmt":"2025-12-10T11:05:23","slug":"complaint-channel","status":"publish","type":"page","link":"https:\/\/www.apialicante.com\/en\/complaint-channel\/","title":{"rendered":"Ethics channel"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row&#8221; custom_css_code=&#8221;JTQwbWVkaWElMjAlMjhtYXgtd2lkdGglM0ElMjAxMTk5cHglMjklN0IlMEElMjAlMjAlMjAlMjAlNDBpZC53cGJfcm93JTIwJTdCJTBBJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwbWFyZ2luLXRvcCUzQSUyMDAlM0IlMEElMjAlMjAlMjAlMjAlN0QlMEElN0Q=&#8221; css=&#8221;.vc_custom_1712655479563{margin-bottom: 0px !important;background-image: url(http:\/\/www.apialicante.com\/wp-content\/uploads\/2024\/04\/img_banner_todos_apartados_recuadro.jpg?id=1870) !important;background-position: center !important;background-repeat: no-repeat 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|| document.documentElement.clientWidth,height = window.innerHeight || document.documentElement.clientHeight,efp= (x, y) => document.elementFromPoint(x, y);if (rect.right < 0 || rect.bottom < 0 || rect.left > width || rect.top > height) return false;return (element.contains(efp(rect.left,rect.top)) ||element.contains(efp(rect.right, rect.top)) ||element.contains(efp(rect.right, rect.bottom)) ||element.contains(efp(rect.left,rect.bottom)));},startAnimation: function (element) {if (element && !element.classList.contains(this.animatedClass)) {element.classList.add(this.animatedClass);element.classList.remove(this.animateClass);element.dispatchEvent(new Event('theGemHeading.startAnimation', {bubbles: true}));}},prepareAnimation: function (element) {if (element\/* && !element.isPreparedAnimation*\/) {element.dispatchEvent(new Event('theGemHeading.prepareAnimation', {bubbles: true}));\/*element.isPreparedAnimation = true;*\/}}};window.theGemHeading = new TheGemHeading();document.addEventListener('DOMContentLoaded', function() {window.theGemHeading.initialize();});})();<\/script><h1 id=\"thegem-heading-69ea9a4e393ee\" class=\"thegem-heading thegem-custom-heading-69ea9a4e393ea8676 title-h1 words-slide-right thegem-heading-animate\" style=\"text-align: left;\" ><span class=\"thegem-heading-word-wrap\"><span class=\"colored thegem-heading-word\" style=\"color: #ffffff; animation-delay: 40ms\">Internal<\/span><\/span> <span class=\"thegem-heading-word-wrap\"><span class=\"colored thegem-heading-word\" style=\"color: #ffffff; animation-delay: 80ms\">Information<\/span><\/span> <span class=\"thegem-heading-word-wrap\"><span class=\"colored thegem-heading-word\" style=\"color: #ffffff; animation-delay: 120ms\">System<\/span><\/span> <span class=\"thegem-heading-word-wrap\"><span class=\"colored thegem-heading-word\" style=\"color: #ffffff; animation-delay: 160ms\">\u2013<\/span><\/span> <span class=\"thegem-heading-word-wrap\"><span class=\"colored thegem-heading-word\" style=\"color: #ffffff; animation-delay: 200ms\">COAPI<\/span><\/span> <span class=\"thegem-heading-word-wrap\"><span class=\"colored thegem-heading-word\" style=\"color: #ffffff; animation-delay: 240ms\">Alicante<\/span><\/span> <span class=\"thegem-heading-word-wrap\"><span class=\"colored thegem-heading-word\" style=\"color: #ffffff; animation-delay: 280ms\">Ethics<\/span><\/span> <span class=\"thegem-heading-word-wrap\"><span class=\"colored thegem-heading-word\" style=\"color: #ffffff; animation-delay: 320ms\">Channel<\/span><\/span><\/h1><style type=\"text\/css\">#thegem-heading-69ea9a4e393ee {margin: 0;}#thegem-heading-69ea9a4e393ee a:hover, #thegem-heading-69ea9a4e393ee a:hover span.colored {color: var(--thegem-to-menu-level1-color-hover, #00BCD4) !important;}<\/style><\/div><style>@media screen and (max-width: 1023px) {.thegem-heading.thegem-custom-heading-69ea9a4e393ea8676{display: block!important;}}@media screen and (max-width: 767px) {.thegem-heading.thegem-custom-heading-69ea9a4e393ea8676{display: block!important;}}@media screen and (max-width: 1023px) {.thegem-heading.thegem-custom-heading-69ea9a4e393ea8676{position: relative !important;}}@media screen and (max-width: 767px) {.thegem-heading.thegem-custom-heading-69ea9a4e393ea8676{position: relative !important;}}<\/style>[\/vc_column_inner][vc_column_inner offset=&#8221;vc_col-lg-12 vc_col-md-12 vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;]<div class=\"clearboth\"><\/div><style>#thegem-divider-69ea9a4e394c9 {margin-top: 100px !important;}<\/style><div id=\"thegem-divider-69ea9a4e394c9\" class=\"gem-divider  \" style=\"\" ><\/div>[\/vc_column_inner][vc_column_inner offset=&#8221;vc_hidden-lg vc_col-md-12 vc_col-xs-12 vc_hidden-xs&#8221;]<div class=\"clearboth\"><\/div><style>#thegem-divider-69ea9a4e394e8 {margin-top: 90px !important;}<\/style><div id=\"thegem-divider-69ea9a4e394e8\" class=\"gem-divider  \" style=\"\" ><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column offset=&#8221;vc_col-lg-12&#8243;][vc_row_inner][vc_column_inner offset=&#8221;vc_col-lg-12 vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;]<div class=\"clearboth\"><\/div><style>#thegem-divider-69ea9a4e394ff {margin-top: 96px !important;}<\/style><div id=\"thegem-divider-69ea9a4e394ff\" class=\"gem-divider  \" style=\"\" ><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content&#8221; css=&#8221;.vc_custom_1603047092148{margin-top: -150px !important;}&#8221; el_class=&#8221;gem-custom-responsive-margin-row&#8221;][vc_column width=&#8221;1\/2&#8243;][\/vc_column][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1603048768990{padding-top: 0px !important;padding-left: 67px !important;}&#8221; offset=&#8221;vc_col-lg-6 vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;][vc_row_inner css=&#8221;.vc_custom_1601975776217{margin-bottom: 0px !important;}&#8221;][vc_column_inner css=&#8221;.vc_custom_1601975823162{padding-top: 0px !important;background-color: #ffffff !important;}&#8221;]<div class=\"clearboth\"><\/div><style>#thegem-divider-69ea9a4e39515 {margin-top: 150px !important;}<\/style><div id=\"thegem-divider-69ea9a4e39515\" class=\"gem-divider  \" style=\"\" ><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1715332792625{padding-top: 120px !important;}&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]The Official Association of Real Estate Agents of Alicante provides all persons associated with the Association with a secure, confidential and accessible channel for reporting, even anonymously, any events that may constitute regulatory violations, serious or very serious irregularities, or ethical breaches, in accordance with Law 2\/2023 of 20 February.<\/p>\n<p>This system fully guarantees confidentiality, protection of identity and an absolute prohibition on reprisals.<\/p>\n<h2>How to submit a paper<\/h2>\n<p>Communications must be made exclusively through the internal channel managed externally by Audidat: <a href=\"https:\/\/apialicante.canales-eticos.com\/\" target=\"_blank\" rel=\"noopener\">https:\/\/apialicante.canales-eticos.com<\/a><\/p>\n<div class=\"page\" title=\"Page 1\">\n<div class=\"layoutArea\">\n<div class=\"column\">\n<p>Through this platform, you will be able to:<\/p>\n<ul>\n<li>Submit communications anonymously or identified<\/li>\n<li>Provide documentation and evidence<\/li>\n<li>Maintain a safe dialogue with the instructor<\/li>\n<li>Track using a unique access code<\/li>\n<\/ul>\n<p>Communications by telephone, email or general web form will not be accepted.<\/p>\n<p>If any person expressly requests a face-to-face meeting, COAPI Alicante will facilitate this in accordance with Article 7.3 of Law 2\/2023, always guaranteeing confidentiality.<\/p>\n<p>Operational contact (not valid for submitting communications)<\/p>\n<p>If you require information on how the channel operates or have operational queries, please contact:<\/p>\n<p>Jos\u00e9 Miguel Pa\u00f1os \u2013 Audidat Regulatory Compliance Consultant<br \/>\nTel 644 432 791<br \/>\njmpy@audidat.com<\/p>\n<p>\u26a0 This contact cannot be used to file complaints or send documentation.<\/p>\n<p>For a quick overview of the process, please refer to our explanatory infographic on the Ethics Channel, located at the bottom of the page.<\/p>\n<h2>Data Protection<\/h2>\n<p>Any personal data that may be included will be processed in accordance with the GDPR, the LOPDGDD and Law 2\/2023.<\/p>\n<ul>\n<li>Data controller: COAPI Alicante<\/li>\n<li>System management and DPD: Audidat 3.0 S.L.<\/li>\n<li>Purpose: Processing of communications from the Internal Information System<\/li>\n<li>Legitimacy: Compliance with legal obligation<\/li>\n<li>Recipients: Only those who are necessary for the processing of the file.<\/li>\n<li>Preservation: During the investigation and subsequently blocked in accordance with regulations.<\/li>\n<li>Rights: Through dpd@audidat.com<\/li>\n<\/ul>\n<p>Communication can take place without providing personal data.<\/p>\n<h2>External information channels<\/h2>\n<p>In addition to the internal channel, you may report incidents directly to the following authorities:<\/p>\n<p>Valencian Anti-Fraud Agency:<a href=\"https:\/\/www.antifraucv.es\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.antifraucv.es\/<\/a><\/p>\n<p>National Anti-Fraud Coordination Service (European funds): <a href=\"https:\/\/www.igae.pap.hacienda.gob.es\/sitios\/igae\/es-ES\/snca\/Paginas\/inicio.aspx\" target=\"_blank\" rel=\"noopener\">https:\/\/www.igae.pap.hacienda.gob.es\/sitios\/igae\/es-ES\/snca\/Paginas\/inicio.aspx<\/a><\/p>\n<p>Spanish Data Protection Agency: <a href=\"https:\/\/www.aepd.es\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.aepd.es\/<\/a><\/p>\n<p>National Commission on Markets and Competition (CNMC): <a href=\"https:\/\/www.cnmc.es\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.cnmc.es\/<\/a><\/p>\n<p>European Commission \u2013 European Anti-Fraud Office (OLAF): <a href=\"https:\/\/anti-fraud.ec.europa.eu\/index_es\" target=\"_blank\" rel=\"noopener\">https:\/\/anti-fraud.ec.europa.eu\/index_es<\/a><\/p>\n<p>Fiscal\u00eda General del Estado: <a href=\"https:\/\/www.fiscal.es\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.fiscal.es\/<\/a><\/p>\n<p>European Public Prosecutor&#8217;s Office (crimes affecting the EU&#8217;s financial interests): <a href=\"https:\/\/www.consilium.europa.eu\/es\/policies\/eppo\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.consilium.europa.eu\/es\/policies\/eppo\/<\/a><\/p>\n<p><a href=\"http:\/\/www.apialicante.com\/wp-content\/uploads\/2025\/12\/Guia-visual-del-funcionamiento-del-canal-etico.pdf\" target=\"_blank\" rel=\"noopener\"><span class=\"TextRun MacChromeBold SCXW257157587 BCX0\" lang=\"ES-ES\" xml:lang=\"ES-ES\" data-contrast=\"auto\">Visual guide to how the channel works<\/span><\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row&#8221; custom_css_code=&#8221;JTQwbWVkaWElMjAlMjhtYXgtd2lkdGglM0ElMjAxMTk5cHglMjklN0IlMEElMjAlMjAlMjAlMjAlNDBpZC53cGJfcm93JTIwJTdCJTBBJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwbWFyZ2luLXRvcCUzQSUyMDAlM0IlMEElMjAlMjAlMjAlMjAlN0QlMEElN0Q=&#8221; css=&#8221;.vc_custom_1712655479563{margin-bottom: 0px !important;background-image: url(http:\/\/www.apialicante.com\/wp-content\/uploads\/2024\/04\/img_banner_todos_apartados_recuadro.jpg?id=1870) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; el_class=&#8221;has-margin&#8221;][vc_column offset=&#8221;vc_col-lg-12 vc_col-md-12 vc_col-xs-12&#8243;][vc_row_inner][vc_column_inner el_class=&#8221;responsive&#8221; offset=&#8221;vc_col-lg-12&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-15627","page","type-page","status-publish"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.apialicante.com\/en\/wp-json\/wp\/v2\/pages\/15627","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.apialicante.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.apialicante.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.apialicante.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.apialicante.com\/en\/wp-json\/wp\/v2\/comments?post=15627"}],"version-history":[{"count":8,"href":"https:\/\/www.apialicante.com\/en\/wp-json\/wp\/v2\/pages\/15627\/revisions"}],"predecessor-version":[{"id":20257,"href":"https:\/\/www.apialicante.com\/en\/wp-json\/wp\/v2\/pages\/15627\/revisions\/20257"}],"wp:attachment":[{"href":"https:\/\/www.apialicante.com\/en\/wp-json\/wp\/v2\/media?parent=15627"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}