{"id":15633,"date":"2024-05-10T10:25:49","date_gmt":"2024-05-10T08:25:49","guid":{"rendered":"http:\/\/www.apialicante.com\/canal-de-reclamation\/"},"modified":"2025-12-10T12:17:34","modified_gmt":"2025-12-10T11:17:34","slug":"canal-de-reclamation","status":"publish","type":"page","link":"https:\/\/www.apialicante.com\/fr\/canal-de-reclamation\/","title":{"rendered":"Cha\u00eene \u00e9thique"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=\u00a0\u00bbstretch_row\u00a0\u00bb custom_css_code=\u00a0\u00bbJTQwbWVkaWElMjAlMjhtYXgtd2lkdGglM0ElMjAxMTk5cHglMjklN0IlMEElMjAlMjAlMjAlMjAlNDBpZC53cGJfcm93JTIwJTdCJTBBJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwbWFyZ2luLXRvcCUzQSUyMDAlM0IlMEElMjAlMjAlMjAlMjAlN0QlMEElN0Q=\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1712655479563{margin-bottom: 0px !important;background-image: url(http:\/\/www.apialicante.com\/wp-content\/uploads\/2024\/04\/img_banner_todos_apartados_recuadro.jpg?id=1870) !important;background-position: center 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class=\"colored thegem-heading-word\" style=\"color: #ffffff; animation-delay: 160ms\">\u2013<\/span><\/span> <span class=\"thegem-heading-word-wrap\"><span class=\"colored thegem-heading-word\" style=\"color: #ffffff; animation-delay: 200ms\">Canal<\/span><\/span> <span class=\"thegem-heading-word-wrap\"><span class=\"colored thegem-heading-word\" style=\"color: #ffffff; animation-delay: 240ms\">\u00e9thique<\/span><\/span> <span class=\"thegem-heading-word-wrap\"><span class=\"colored thegem-heading-word\" style=\"color: #ffffff; animation-delay: 280ms\">de<\/span><\/span> <span class=\"thegem-heading-word-wrap\"><span class=\"colored thegem-heading-word\" style=\"color: #ffffff; animation-delay: 320ms\">COAPI<\/span><\/span> <span class=\"thegem-heading-word-wrap\"><span class=\"colored thegem-heading-word\" style=\"color: #ffffff; animation-delay: 360ms\">Alicante<\/span><\/span><\/h1><style type=\"text\/css\">#thegem-heading-69d6f8707af46 {margin: 0;}#thegem-heading-69d6f8707af46 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el_class=\u00a0\u00bbgem-custom-responsive-margin-row\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2&Prime;][\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime; css=\u00a0\u00bb.vc_custom_1603048768990{padding-top: 0px !important;padding-left: 67px !important;}\u00a0\u00bb offset=\u00a0\u00bbvc_col-lg-6 vc_hidden-md vc_hidden-sm vc_hidden-xs\u00a0\u00bb][vc_row_inner css=\u00a0\u00bb.vc_custom_1601975776217{margin-bottom: 0px !important;}\u00a0\u00bb][vc_column_inner css=\u00a0\u00bb.vc_custom_1601975823162{padding-top: 0px !important;background-color: #ffffff !important;}\u00a0\u00bb]<div class=\"clearboth\"><\/div><style>#thegem-divider-69d6f8707b1b9 {margin-top: 150px !important;}<\/style><div id=\"thegem-divider-69d6f8707b1b9\" class=\"gem-divider  \" style=\"\" ><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=\u00a0\u00bb.vc_custom_1715332792625{padding-top: 120px !important;}\u00a0\u00bb][vc_column][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]L&rsquo;Ordre officiel des agents immobiliers d&rsquo;Alicante met \u00e0 la disposition de toutes les personnes li\u00e9es \u00e0 l&rsquo;Ordre un canal s\u00fbr, confidentiel et accessible pour signaler, m\u00eame de mani\u00e8re anonyme, des faits pouvant constituer des infractions r\u00e9glementaires, des irr\u00e9gularit\u00e9s graves ou tr\u00e8s graves, ou des manquements \u00e0 l&rsquo;\u00e9thique, conform\u00e9ment \u00e0 la loi 2\/2023 du 20 f\u00e9vrier.<\/p>\n<p>Ce syst\u00e8me garantit pleinement la confidentialit\u00e9, la protection de l&rsquo;identit\u00e9 et l&rsquo;interdiction absolue de repr\u00e9sailles.<\/p>\n<h2>Comment soumettre une communication<\/h2>\n<p>Les communications doivent \u00eatre effectu\u00e9es exclusivement via le canal interne g\u00e9r\u00e9 en externe par Audidat : <a href=\"https:\/\/apialicante.canales-eticos.com\/\" target=\"_blank\" rel=\"noopener\">https:\/\/apialicante.canales-eticos.com<\/a><\/p>\n<div class=\"page\" title=\"Page 1\">\n<div class=\"layoutArea\">\n<div class=\"column\">\n<p>Gr\u00e2ce \u00e0 cette plateforme, vous pourrez :<\/p>\n<ul>\n<li>Soumettre des communications de mani\u00e8re anonyme ou identifi\u00e9e<\/li>\n<li>Fournir des documents et des preuves<\/li>\n<li>Maintenir un dialogue s\u00e9curis\u00e9 avec la personne qui dispense la formation<\/li>\n<li>Effectuer un suivi \u00e0 l&rsquo;aide d&rsquo;un code d&rsquo;acc\u00e8s unique<\/li>\n<\/ul>\n<p>Les communications par t\u00e9l\u00e9phone, courrier \u00e9lectronique ou formulaire g\u00e9n\u00e9ral du site web ne seront pas accept\u00e9es.<\/p>\n<p>Si une personne demande express\u00e9ment un rendez-vous en personne, COAPI Alicante l&rsquo;organisera conform\u00e9ment \u00e0 l&rsquo;article 7.3 de la loi 2\/2023, en garantissant toujours la confidentialit\u00e9.<\/p>\n<p>Contact op\u00e9rationnel (non valable pour envoyer des communications)<\/p>\n<p>Si vous avez besoin d&rsquo;informations sur le fonctionnement du canal ou si vous avez des questions d&rsquo;ordre op\u00e9rationnel, veuillez contacter :<\/p>\n<p>Jos\u00e9 Miguel Pa\u00f1os \u2013 Consultant Audidat Conformit\u00e9 r\u00e9glementaire<br \/>\nTel 644 432 791<br \/>\njmpy@audidat.com<\/p>\n<p>\u26a0 Ce contact ne peut \u00eatre utilis\u00e9 pour d\u00e9poser des plaintes ou envoyer des documents.<\/p>\n<p>Pour comprendre rapidement le processus, vous pouvez consulter notre infographie explicative sur le Canal \u00c9thique, situ\u00e9e en bas de page.<\/p>\n<h2>Protection de donn\u00e9es<\/h2>\n<p>Les donn\u00e9es personnelles qui peuvent \u00eatre incluses seront trait\u00e9es conform\u00e9ment au RGPD, \u00e0 la LOPDGDD et \u00e0 la loi 2\/2023.<\/p>\n<ul>\n<li>Responsable du traitement : COAPI Alicante<\/li>\n<li>Gestion du syst\u00e8me et DPD : Audidat 3.0 S.L.<\/li>\n<li>Finalit\u00e9 : Traitement des communications du syst\u00e8me interne d&rsquo;information<\/li>\n<li>L\u00e9gitimit\u00e9 : Respect d&rsquo;une obligation l\u00e9gale<\/li>\n<li>Destinataires : exclusivement les personnes n\u00e9cessaires au traitement du dossier.<\/li>\n<li>Conservation : Pendant l&rsquo;enqu\u00eate, puis bloqu\u00e9s conform\u00e9ment \u00e0 la r\u00e9glementation.<\/li>\n<li>Droits : via dpd@audidat.com<\/li>\n<\/ul>\n<p>La communication peut \u00eatre effectu\u00e9e sans fournir de donn\u00e9es personnelles.<\/p>\n<h2>Canaux d&rsquo;information externes<\/h2>\n<p>Outre le canal interne, vous pouvez signaler des faits directement aux autorit\u00e9s suivantes :<\/p>\n<p>Agence valencienne de lutte contre la fraude :<a href=\"https:\/\/www.antifraucv.es\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.antifraucv.es\/<\/a><\/p>\n<p>Service national de coordination antifraude (fonds europ\u00e9ens) : <a href=\"https:\/\/www.igae.pap.hacienda.gob.es\/sitios\/igae\/es-ES\/snca\/Paginas\/inicio.aspx\" target=\"_blank\" rel=\"noopener\">https:\/\/www.igae.pap.hacienda.gob.es\/sitios\/igae\/es-ES\/snca\/Paginas\/inicio.aspx<\/a><\/p>\n<p>Agence espagnole de protection des donn\u00e9es: <a href=\"https:\/\/www.aepd.es\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.aepd.es\/<\/a><\/p>\n<p>Commission nationale des march\u00e9s et de la concurrence (CNMC): <a href=\"https:\/\/www.cnmc.es\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.cnmc.es\/<\/a><\/p>\n<p>Commission europ\u00e9enne \u2013 Office europ\u00e9en de lutte antifraude (OLAF): <a href=\"https:\/\/anti-fraud.ec.europa.eu\/index_es\" target=\"_blank\" rel=\"noopener\">https:\/\/anti-fraud.ec.europa.eu\/index_es<\/a><\/p>\n<p>Fiscal\u00eda General del Estado: <a href=\"https:\/\/www.fiscal.es\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.fiscal.es\/<\/a><\/p>\n<p>Parquet europ\u00e9en (infractions portant atteinte aux int\u00e9r\u00eats financiers de l&rsquo;UE) : <a href=\"https:\/\/www.consilium.europa.eu\/es\/policies\/eppo\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.consilium.europa.eu\/es\/policies\/eppo\/<\/a><\/p>\n<p><a href=\"http:\/\/www.apialicante.com\/wp-content\/uploads\/2025\/12\/Guia-visual-del-funcionamiento-del-canal-etico.pdf\" target=\"_blank\" rel=\"noopener\"><span class=\"TextRun MacChromeBold SCXW257157587 BCX0\" lang=\"ES-ES\" xml:lang=\"ES-ES\" data-contrast=\"auto\">Guide visuel du fonctionnement du canal<\/span><\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=\u00a0\u00bbstretch_row\u00a0\u00bb custom_css_code=\u00a0\u00bbJTQwbWVkaWElMjAlMjhtYXgtd2lkdGglM0ElMjAxMTk5cHglMjklN0IlMEElMjAlMjAlMjAlMjAlNDBpZC53cGJfcm93JTIwJTdCJTBBJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwbWFyZ2luLXRvcCUzQSUyMDAlM0IlMEElMjAlMjAlMjAlMjAlN0QlMEElN0Q=\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1712655479563{margin-bottom: 0px 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